FREQUENTLY ASKED QUESTIONS
Q: Is it safe to purchase from your OnlineShop?
A: 10000%! Our Shop is based in Germany. Thanks to our Local Online Application of Law we can ensure that we do not store any Credit Card Details nor do we share your Personal Information with any Third Party.
Q: How long do I have to wait for my Order?
A: Due to high Demand we currently face some Shipping Issues, therefore we decided to Offer FREE SHIPPING for our Customers! Please allow 2-4 Weeks of Shipping in the worst affected Case.
Q: Do you ship worldwide?
A: Yes! We do ship worldwide but because of long Shipping Times to Africa, Oman & Lebanon we cancelled all our Orders & refunded them.
Q: How can I track my Order?
A: After placing the Order, a unique Tracking Code is generated against the Product. You can enter it on the 17Track Website. The Tracking Code is not accessible in the Processing Time! (the first maximum 5 Days the Order is placed) The average Time of our Delivery to the US for instance is around 15 Days, but it can change due to certain Factors including Weather, Traffic, or Mode of Transport that is used.
Q: I have a Question about my Order, who do I contact?
Q: My Order was returned to you due to an Address Verification Issue. What do I do?
Q: I am a Blogger and would love to collaborate with PetrolHeadsWorld!
Q: Have you received my Return?
Q: I have not received my Item. What do I do?
A: If your tracking Number states that you have received your Item with a successful delivery Confirmation, PetrolHeadsWorld will not ship an additional replacement Package. You may contact USPS with your tracking Number should there be any Discrepancies.
Q: Can I exchange an item?
* Please note: Original shipping Fees are non-refundable. Return shipping costs are the Customer's Responsibility. A restocking Fee of 10% will be assessed on Orders that are refused by the Customer at the Time of Delivery or returned due to an "un-deliverable" Address.
Q: Why has my Order been canceled?
A: Our Items sell out super quickly due to such a high Demand and on Occasions an Item you have ordered can suddenly become unavailable. These Cases are rare. If an Item in your Order sells out, we will contact you as soon as possible to confirm the Cancellation of your Order. If your Order contains additional Items, we will dispatch the Rest of your Order and refund the Out of Stock Item.
Q: I have seen an Item but it no longer seems to be in Stock?
A: We understand how frustrating it is that the Item you are obsessing over is currently out of Stock. We continue to advertise these Items as we want you to know what we normally sell. We are always looking out for the hottest Items and often restock/stock similar Styles, which we are sure you will fall in love with.
Q: How much does Shipping cost?
A: Shipping costs are calculated at checkout. Currently Shipping is absolutely FREE!
Q: Will I be charged customs and import Duties in Canada or Australia?
A: The Price of the Items do not include Customs and Import Duties which will vary from Country to Country. You may be required to pay these when you accept Shipping of the Items from your Courier. If you refuse to accept Shipping of the Items you have purchased, the Courier may return the Items to Us. In the Event this happens, Warpaint Lashes may be required to pay additional Charges to the Courier in respect of the Cost of Return including Customs and Import Duties that were payable by you. We will look to recover these Costs from you by deducting the relevant Amount from any Refund owed to you.
Q: Can I use more than one Discount Code on my Order?
Q: Why won't my Discount Code work?
Q: What happens if I forget to use a discount code?
A: Oops, we are sorry to hear this! Once your Order has been placed we are unable to manually add the Discount. Please note that this Discount may be used on your next Order; check out the Terms and Conditions of the Code.
Q: Do I have to pay any Duties & Taxes on top of my Order?
Q: What is your complaint procedure?
A: Most of our customers have a great Experience when shopping with PetrolHeadsWorld. However, we know that there may be Occasions where Things can go wrong and you may wish to make a Complaint.
We want to make this as simple and easy for you as possible and address your Experience in a timely Manner. We’ll always try our best to resolve Complaints within 14 Days of Receipt. There may be Occasions when this is exceeded, however we’ll continue to keep you updated on Progress.
To make a complaint, please E-Mail to our Complaints Team.
Please include as much Detail as you can, and include where possible:
- Your Contact Details
- Your Order Number
- The Time and Date of the incident
- Names of Parties involved
- Details of the Event
Once your complaint is received, one of our dedicated Team will be assigned to your Case and investigate this for you. They will then liaise with you directly to resolve your Complaint.