FAQ

FREQUENTLY ASKED QUESTIONS

 

Q: Is it safe to purchase from your OnlineShop?

A10000%! Our Shop is based in Germany. Thanks to our Local Online Application of Law we can ensure that we do not store any Credit Card Details nor do we share your Personal Information with any Third Party.

 

Q: How long do I have to wait for my Order?

A: Due to high Demand we currently face some Shipping Issues, therefore we decided to Offer FREE SHIPPING for our CustomersPlease allow 2-4 Weeks of Shipping in the worst affected Case.

 

Q: Do you ship worldwide? 

AYes! We do ship worldwide but because of long Shipping Times to Africa, Oman & Lebanon we cancelled all our Orders & refunded them.

 

Q: How can I track my Order?

A: After placing the Order, a unique Tracking Code is generated against the Product. You can enter it on the 17Track WebsiteThe Tracking Code is not accessible in the Processing Time! (the first maximum 5 Days the Order is placed) The average Time of our Delivery to the US for instance is around 15 Days, but it can change due to certain Factors including Weather, Traffic, or Mode of Transport that is used.

 

Q: I have a Question about my Order, who do I contact?

A: For any questions, you can get in Touch with us via E-Mail: PHWorldInfo@gmail.com

 

Q: My Order was returned to you due to an Address Verification Issue. What do I do?

A: Your Order will be canceled and refunded when it is received back to us. If you wish to received your items will need to place the Order again. 

 

Q: I am a Blogger and would love to collaborate with PetrolHeadsWorld!

AWe’re always on the hunt for new Bloggers to work with. Please pop your full Name and a Link to your Blog to PHWorldInfo@gmail.com . Please keep in mind the high Volume of Queries we receive from Bloggers means that we will only be in contact if there is an Opportunity to collaborate with you.

 

 

Q: Have you received my Return?

A: Please allow up to 5 Business Days for your Parcel to be returned to PetrolHeadsWorld. We will send you a Confirmation E-Mail shortly when your return has been received and processed. If you haven’t heard any Communication from us after the 10 Business Day Timescale, please refer to the tracking Information issued on your return Label.  If you have returned more than one Order in the same Parcel, please allow an additional 24 hours for all your Returns to be completed.

 

Q: I have not received my Item. What do I do?

A: If your tracking Number states that you have received your Item with a successful delivery Confirmation, PetrolHeadsWorld will not ship an additional replacement Package. You may contact USPS with your tracking Number should there be any Discrepancies. 

 

Q: Can I exchange an item?

A: We do not do Exchanges. Our reasoning is simple. Our Products are in high Demand and if you send back the Item you want to exchange, there is no guarantee we will have what you want at that time.
However, simply return your Package by following the normal return procedure. 

 

* Please note: Original shipping Fees are non-refundable. Return shipping costs are the Customer's Responsibility. A restocking Fee of 10% will be assessed on Orders that are refused by the Customer at the Time of Delivery or returned due to an "un-deliverable" Address.

 

 

Q: Why has my Order been canceled?

A: Our Items sell out super quickly due to such a high Demand and on Occasions an Item you have ordered can suddenly become unavailable. These Cases are rare. If an Item in your Order sells out, we will contact you as soon as possible to confirm the Cancellation of your Order. If your Order contains additional Items, we will dispatch the Rest of your Order and refund the Out of Stock Item.

 

Q: I have seen an Item but it no longer seems to be in Stock?

A: We understand how frustrating it is that the Item you are obsessing over is currently out of Stock. We continue to advertise these Items as we want you to know what we normally sell. We are always looking out for the hottest Items and often restock/stock similar Styles, which we are sure you will fall in love with.

 

Q: How much does Shipping cost? 

A: Shipping costs are calculated at checkout. Currently Shipping is absolutely FREE!

 

Q: Will I be charged customs and import Duties in Canada or Australia? 

A: The Price of the Items do not include Customs and Import Duties which will vary from Country to Country. You may be required to pay these when you accept Shipping of the Items from your Courier. If you refuse to accept Shipping of the Items you have purchased, the Courier may return the Items to Us. In the Event this happens, Warpaint Lashes may be required to pay additional Charges to the Courier in respect of the Cost of Return including Customs and Import Duties that were payable by you. We will look to recover these Costs from you by deducting the relevant Amount from any Refund owed to you.

 

Q: Can I use more than one Discount Code on my Order?

A: Discount Codes can't be used in conjunction with any other Offer or Promotion. Only one Discount Code is permitted per Order.

 

Q: Why won't my Discount Code work?

A: Have you entered the Code correctly? Our Codes are case sensitive, try copying and pasting the Code into the Promo Code Box just before Checkout.
Expiration Date: Please look at the Terms and Conditions of the Discount Code to make sure this Offer is still valid.
Eligible Items: From Time to Time we offer Discount Codes for selected Items only and this will be stated in the Terms and Conditions of the Discount Code. To view the included Items select the link provided on your Newsletter/our Site.
Unique Codes: If you are lucky enough to receive a unique Code from us, please note that it cannot be used in conjunction with any other Discount Code and the Code can only be used once.

 

Q: What happens if I forget to use a discount code?

A: Oops, we are sorry to hear this! Once your Order has been placed we are unable to manually add the Discount. Please note that this Discount may be used on your next Order; check out the Terms and Conditions of the Code.

 

Q: Do I have to pay any Duties & Taxes on top of my Order?

AYou will be liable for all Import Duties, Customs and Taxes. These will be due at the Point of, or after Delivery. Please be aware that PetrolHeadsWorld does not have any Control for any Duties, Customs and Taxes levied by the Country your Order is being shipped to.   We cannot advise you what the Cost will be as these Charges can vary according to the Country. Since these Fees are not computed nor applied to Orders by PetrolHeadsWorld please contact your local Customs Office to find out more Information if you are unsure of the Charges.

 

 

Q: What is your complaint procedure?

A: Most of our customers have a great Experience when shopping with PetrolHeadsWorld. However, we know that there may be Occasions where Things can go wrong and you may wish to make a Complaint.

We want to make this as simple and easy for you as possible and address your Experience in a timely Manner. We’ll always try our best to resolve Complaints within 14 Days of Receipt. There may be Occasions when this is exceeded, however we’ll continue to keep you updated on Progress.

To make a complaint, please E-Mail to our Complaints Team.

E-mail: PHWorldInfo@gmail.com

Please include as much Detail as you can, and include where possible:

  • Your Contact Details
  • Your Order Number
  • The Time and Date of the incident
  • Names of Parties involved
  • Details of the Event

 

Once your complaint is received, one of our dedicated Team will be assigned to your Case and investigate this for you. They will then liaise with you directly to resolve your Complaint.

 

For any other Questions our Support E-Mail Ticket System is available 24/7
Feel free to send us an E-Mail: PHWorldInfo@gmail.com

 

PetrolHeadsWorld